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Process Automation
Process Automation services involve the use of software robots or "bots" to automate repetitive, rule-based tasks within business processes. These services leverage technology to mimic human interactions with digital systems, allowing organizations to streamline operations, reduce manual effort, and enhance overall efficiency.
Sources: Deloitte Global RPA Survey Everest Group NICE
Adoption by industry
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Manufacturing is the top industry to leverage RPA in 2021 (35%), followed by: (Acceleration Economy)
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Technology (31%)
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Healthcare (10%)
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Retail and CPG (8%)
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Finance (8%)
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Public sector (5%)
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Education (3%)
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Estimates of future adoption
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78% of those who have already implemented RPA expect to significantly increase investment in RPA over the next three years. (Deloitte Global RPA Survey)
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If this RPA growth trend continues, RPA will achieve “near universal adoption” in the next 5 years. (Deloitte Global RPA Survey)
Adoption of cognitive RPA
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As organizations progress in their adoption of RPA, they tend to become more ambitious with cognitive technologies. More than a quarter (28%) of those implementing and scaling RPA is also implementing cognitive automation, while only 6% of those that have not implemented RPA are progressing with cognitive automation. (Deloitte Global RPA Survey)
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More than 90% of C-level executives report some level of intelligent automation already exists within their organizations. (IBM)
Results of RPA adoption
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A total of 61% of participants reported their expectations of cost reduction being met or exceeded. (Deloitte Global RPA Survey)
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63% of participants plan to engage with an RPA implementation partner to support their RPA implementation, while 19% plan to use RPA vendors for support, and 15% will handle RPA internally. (Deloitte Global RPA Survey)
Robotic Process Automation services play a crucial role in enhancing operational efficiency, reducing costs, and improving overall business agility. By automating mundane and repetitive tasks, organizations can free up human resources for more strategic and value-added activities. RPA is particularly beneficial in industries such as finance, healthcare, customer service, and manufacturing, where routine processes are prevalent.
