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Process Automation

Process Automation services involve the use of software robots or "bots" to automate repetitive, rule-based tasks within business processes. These services leverage technology to mimic human interactions with digital systems, allowing organizations to streamline operations, reduce manual effort, and enhance overall efficiency.

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Sources: Deloitte Global RPA Survey Everest Group NICE

Adoption by industry

  • Manufacturing is the top industry to leverage RPA in 2021 (35%), followed by: (Acceleration Economy)

    • Technology (31%)

    • Healthcare (10%)

    • Retail and CPG (8%)

    • Finance (8%)

    • Public sector (5%)

    • Education (3%)

Estimates of future adoption

  • 78% of those who have already implemented RPA expect to significantly increase investment in RPA over the next three years. (Deloitte Global RPA Survey)

  • If this RPA growth trend continues, RPA will achieve “near universal adoption” in the next 5 years.  (Deloitte Global RPA Survey)

Adoption of cognitive RPA

  • As organizations progress in their adoption of RPA, they tend to become more ambitious with cognitive technologies. More than a quarter (28%) of those implementing and scaling RPA is also implementing cognitive automation, while only 6% of those that have not implemented RPA are progressing with cognitive automation. (Deloitte Global RPA Survey)

  • More than 90% of C-level executives report some level of intelligent automation already exists within their organizations. (IBM)

Results of RPA adoption

  • A total of 61% of participants reported their expectations of cost reduction being met or exceeded. (Deloitte Global RPA Survey)

  • 63% of participants plan to engage with an RPA implementation partner to support their RPA implementation, while 19% plan to use RPA vendors for support, and 15% will handle RPA internally. (Deloitte Global RPA Survey)

Robotic Process Automation (RPA) services are essential for improving operational efficiency, reducing costs, and increasing overall business agility. By automating tedious and repetitive tasks, businesses can free up human resources, allowing them to focus on more valuable and strategic activities. RPA is particularly beneficial in industries such as finance, healthcare, customer service, and manufacturing, where standardized processes are common.

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