Dragonfly CRM Privacy Policy
Effective Date: June 4th, 2025
Focused Forward Inc. ("we", "our", or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how Dragonfly CRM, a product of Focused Forward Inc., collects, uses, discloses, and protects personal information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and any applicable provincial legislation.
1. Scope and Application
This Privacy Policy applies to all users of Dragonfly CRM, including administrators, staff, and any third-party users authorized by our clients, across Canada.
2. What Personal Information We Collect
"Personal Information" refers to information about an identifiable individual, such as:
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Name, job title, business address, email address, and phone number
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Login credentials and user activity within the CRM
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Client and contact details entered into the CRM by users
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IP address, browser type, and device information
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Support inquiries, feedback, or communications with us
We do not knowingly collect sensitive personal information unless explicitly required and consented to.
3. How We Collect Personal Information
We collect personal information through:
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Direct input by users during account setup or CRM use
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Support or service requests
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Integration with third-party applications (where permitted)
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Automated means such as cookies and analytics tools
4. Purpose of Collection
We collect personal information for purposes including:
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Providing access to and support for Dragonfly CRM
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Managing user accounts and permissions
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Delivering software updates, security patches, and maintenance
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Analyzing usage to improve system functionality and user experience
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Complying with legal and regulatory obligations
We do not use your information for marketing without your express consent.
5. Consent
By using Dragonfly CRM, you consent to the collection, use, and disclosure of personal information as outlined in this policy. You may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice.
6. Disclosure of Personal Information
We do not sell or rent personal information. We may share personal information:
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With third-party service providers (e.g., hosting, backup, analytics) under confidentiality agreements
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When required by law, regulation, or court order
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In connection with a business transaction (e.g., merger, acquisition) with prior notice
7. Data Storage and Transfers
Dragonfly CRM stores data in secure cloud environments. Data may be processed or stored outside of Canada by trusted service providers, but always under data protection agreements that meet Canadian standards.
8. Safeguards
We implement administrative, technical, and physical safeguards to protect personal information against unauthorized access, disclosure, or misuse, including:
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Role-based access controls
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Data encryption at rest and in transit
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Regular audits and monitoring
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Employee training on data privacy
9. Access and Correction
You have the right to request access to your personal information and request corrections where necessary. To do so, please contact our Privacy Officer (see Section 12).
10. Data Retention
We retain personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law. Upon termination of services, clients may request data deletion or export.
11. Cookies and Tracking
Dragonfly CRM may use cookies and tracking technologies to support functionality and analytics. You can manage cookie preferences through your browser settings.
12. Contacting Us
For questions, requests, or complaints related to privacy or this policy, contact our Privacy Officer:
Privacy Officer
Focused Forward Inc.
Winnipeg, Manitoba, Canada
Email: privacy@focusedforward.ca
13. Changes to This Policy
We may update this policy from time to time. Any changes will be communicated through the CRM or via email. Continued use of Dragonfly CRM after changes signifies acceptance.